- What is your preview policy for videos?
Programs can be previewed online. Simply select a program from this list, and then click on the VoD icon to preview the program.
Non-VHS Special Orders
We are happy to take special orders for non-VHS formats or
for special mountings of selected programs. Please call 1-800-LEARNER
for prices.
- What is the cost for shipping, how long
will it take to arrive, and can I rush my order?
Shipping and handling costs are $9.00 for the first item (DVD set, part, or print) and $3.00 per item for subsequent items. Additional charges may apply for large, expedited, international or otherwise special orders. Please allow 7-10 business days for your order to arrive.
Priority Shipping
To get your order in 3 business days, add an additional $19.00.
To get your order in 4 business days, add an additional $8.50.
- Do your videos include public performance
and closed-circuit rights?
Yes, all of our videos come with public performance and closed-circuit
broadcast rights. See also digital download rights.
- Can a single video program from a series,
workshop, or library be purchased online?
We offer our videos only in sets for online DVD or digital download purchase. However, you can view individual programs for the vast majority of our series online at no charge.
- What kinds
of related guides, books, Web sites, and other resources accompany
your videos?
Many of our video series, libraries, and workshops have coordinated
guides and textbooks; some of them have additional printed
readers, audiocassettes, and other special materials. You
may order single copies of these coordinated materials here
online or by calling 1-800-LEARNER. If you are ordering multiple
copies for course adoption purposes, however, we will refer
you to the original publisher of the books and other materials,
because Annenberg Learner is the "publisher" only of
the videos. Please note that prices for these coordinated
books and other materials are set by individual publishers,
not by Annenberg Learner.
Free, related Web sites are available here online by clicking
on the button you’ll find on the left-hand side of the
Web page where the videos are described. These special Web
sites for our videos are freely open to visitors, and do not
require special "user IDs" or "passwords."
Note: For textbook ISBN, please call 1-800-LEARNER.
- Can you send me a desk copy, examination
copy, or teacher’s edition of a book accompanying your
videos?
Annenberg Learner does not offer desk copies, examination copies,
or teacher’s editions of books directly, because we are
not the publishers of most of the books accompanying our programs.
We "publish" only the videos. We are happy to refer
you to the appropriate publisher who can supply the desk copies,
examination copies, or teacher’s editions you are seeking.
- Can I order online using a purchase order?
You may email your purchase order to annenberglearner@vsginc.net
or you can print out our
order form (PDF) and either mail it to:
VSG/Annenberg Learner
PO Box 515132
St. Louis, MO 63151
or fax it to us at 1-202-783-0333 with your own institution’s
purchase order.
- When do I need to purchase a digital license and what is the cost?
Annenberg Learner has exclusive rights to distribute digital versions of video series. Therefore, institutions that intend to distribute the video to students for course use via a password protected server must sign a digital license agreement. The license has a time limit of three years and allows only password protected servers to be used. The cost for the license is $500 per series for the term indicated. For further details on the digital license contact: order@learner.org.
- How long will my digital download take?
Video duration: 30 min 1 hour
File size: 100MB 200MB (approximate)
Connection
speed: Approximate download time
56 Kbps (Modem) 4 hrs 8 hrs
128 Kbps (ISDN) 2 hrs 4 hrs
256 Kbps (DSL) 1 hr 2 hrs
768 Kbps (DSL/Cable) 20 mins 40 mins
1.5 Mbps T1 10 mins 20 mins
Check your connection speed
- What use rights come with the digital download?
An individual purchaser can view the video on a computer or a hand-held device, or can show the video to a class from a single computer. Putting the video on a server requires the purchase of an additional digital license. To use the video as part of a college course offered or credit or non-credit requires an additional course license with student fees may apply. For specific details, please view the digital download purchase terms of use.
- How do I return a shipment?
Should you need to return a shipment, you can use the pre-printed
return label enclosed in the shipment’s packing list.
If you cannot find the label, please return your shipment
to
VSG/Annenberg Learner
Returns Department
1000 Camera Avenue Suite E
St. Louis, MO 63126
We guarantee complete customer satisfaction. Our generous
return policy allows you to return any purchases within 30
days in good condition for full credit, excluding shipping
and handling. Please note that customers are responsible for
paying shipping charges on returned items.
- How do I learn the status of an order
I have already made online?
You can use this form to check your order status. Please contact us by email at order@learner.org
if you have further questions. We will respond promptly.
- Do you take Canadian and other international
orders?
If your order must be shipped to an address outside of the
United States, it is considered an "international order."
Our materials are not be to exported outside the US. It is a federal offense to do so. If you are outside of the US, except Canada (see below), and wish to purchase these products, please consult our list of
international
distributors, or call 1-317-558-4834 to ask about the availability of a particular series in your country. You will need to contact
the individual distributors for pricing outside the United
States.
For Canada, please contact:
Customer Service
Visual Education Centre Limited
30 MacIntosh Blvd, Unit 7
Vaughan, Ontario
Canada L4K 4P1
Tel: +1 416-252-5907 Ext. 257
Toll free: 1-800-668-0749
Fax: +1 416-251-3720
email: sales@visualed.com
- What should I know about online auctions?
Several of you have brought to our attention that there are online
auctions offering unauthorized copies or downloads of Annenberg Learner
video programs. Remember that most of our programs are available FREE
online at Learner.org through Video on Demand. We never sell or charge a fee to access Video on Demand or live streaming; such access may not be sold.
Please be aware that as a buyer or seller you may be infringing
Annenberg Learner's rights under the United States Copyright Act if you are
buying or selling (1) an unauthorized copy of our VHS, DVD, or audio
programs; (2) access or links to our Video on Demand and/or live
streaming; (3) access to downloaded digital copies of our programs; (4)
any other access to our Web site, programs, copyrighted material, or
intellectual property without express written permission from Annenberg Learner.
What can be sold or purchased legally? Original items (NOT COPIES OR
DUPLICATES) that you purchased directly from Annenberg Learner or one of our
authorized distributors.
We cannot guarantee the quality of any item(s) you purchase through
online auctions/sales. We are not responsible for any loss you may
have incurred through such auctions/sales. If you wish to purchase any
of our programming, you can do so easily via our online catalog.
If you are aware of any illegal sale or distribution of our programs,
please contact us immediately. We appreciate your diligence in helping
us to make quality professional development material accessible to all.
