- What is your preview policy for videos?
Programs can be previewed online for free. Simply select a program from this list, and then click on the VoD icon to preview the program.
Non-VHS Special Orders
We are happy to take special orders for non-VHS formats or
for special mountings of selected programs. Please call 1-800-LEARNER
for prices.
- What is the cost for shipping, how long
will it take to arrive, and can I rush my order?
For orders up to $900, add 10% of the total order
for shipping and handling. For orders of $900 or more,
add 5%. Please allow 7-10 business days for your order
to arrive.
Priority Shipping
To get your order in 3 business days, add an additional $19.00.
To get your order in 4 business days, add an additional $8.50.
- Do your videos include public performance
and closed-circuit rights?
Yes, all of our videos come with public performance and closed-circuit
broadcast rights.
- Can a single video program from a series,
workshop, or library be purchased online?
Online we offer our videos only in sets–but for many
of them you can order individual programs or pairs of consecutive
programs (1-2, 3-4, 5-6, and so on) on videocassette by calling
us at 1-800-LEARNER.
- What kinds
of related guides, books, Web sites, and other resources accompany
your videos?
Many of our video series, libraries, and workshops have coordinated
guides and textbooks; some of them have additional printed
readers, audiocassettes, and other special materials. You
may order single copies of these coordinated materials here
online or by calling 1-800-LEARNER. If you are ordering multiple
copies for course adoption purposes, however, we will refer
you to the original publisher of the books and other materials,
because Annenberg Media is the "publisher" only of
the videos. Please note that prices for these coordinated
books and other materials are set by individual publishers,
not by Annenberg Media.
Free, related Web sites are available here online by clicking
on the button you’ll find on the left-hand side of the
Web page where the videos are described. These special Web
sites for our videos are freely open to visitors, and do not
require special "user IDs" or "passwords."
Note: For textbook ISBN, please call 1-800-LEARNER.
- Can you send me a desk copy, examination
copy, or teacher’s edition of a book accompanying your
videos?
Annenberg Media does not offer desk copies, examination copies,
or teacher’s editions of books directly, because we are
not the publishers of most of the books accompanying our programs.
We "publish" only the videos. We are happy to refer
you to the appropriate publisher who can supply the desk copies,
examination copies, or teacher’s editions you are seeking.
- Can I order online using a purchase order?
We can now accommodate purchase orders online. If you would
like to buy videos with a purchase order, you can apply for
permission to submit your purchase orders online. Just fill
out a brief application
online, then we'll send you a confirmation email within one
hour during normal business hours (9 a.m. - 5 p.m. EST) or
up to 48 hours during non-business hours, and you can begin
to submit POs online. Once you have been approved please remember to use your name and password when placing the order.
You may also email your purchase order to AnnenbergMedia@ordering.com
or you can print out our
order form (PDF) and either mail it to:
Annenberg Media
PO Box 55742
Indianapolis, IN 46205-0742
or fax it to us at 1-317-579-0402 with your own institution’s
purchase order.
- How do I return a shipment?
Should you need to return a shipment, you can use the pre-printed
return label enclosed in the shipment’s packing list.
If you cannot find the label, please return your shipment
to
Annenberg Media
Returns Department
6902 Hawthorn Park Drive
Indianapolis, IN 46220
We guarantee complete customer satisfaction. Our generous
return policy allows you to return any purchases within 30
days in good condition for full credit, excluding shipping
and handling. Please note that customers are responsible for
paying shipping charges on returned items.
- How do I learn the status of an order
I have already made online?
You can use this form to check your order status. Please contact us by email at AnnenbergMedia@ordering.com
if you have further questions. We will respond promptly.
- Do you take Canadian and other international
orders?
If your order must be shipped to an address outside of the
United States, it is considered an "international order."
Our materials are not be to exported outside the US. It is a federal offense to do so. If you are outside of the US, except Canada (see below), and wish to purchase these products, please consult our list of
international
distributors, or call 1-317-558-4834 to ask about the availability of a particular series in your country. You will need to contact
the individual distributors for pricing outside the United
States.
For Canada, please contact:
Dom Vetro
Visual Education Centre
41 Horner Avenue, Unit 3
Toronto, ON, M8Z 4X4
Canada
Tel: +1 416-252-5907 Ext. 239
Toll free: 1-800-668-0749
Fax: +1 416-251-3720
email: dvetro@visualed.com
- What should I know about online auctions?
Several of you have brought to our attention that there are online
auctions offering unauthorized copies or downloads of Annenberg Media
video programs. Remember that most of our programs are available FREE
online at Learner.org, either through Video on Demand or by watching the
live Annenberg Channel stream (now closed captioned). We never sell or charge a fee to access Video on Demand or live streaming; such access may not be sold.
Please be aware that as a buyer or seller you may be infringing
Annenberg Media's rights under the United States Copyright Act if you are
buying or selling (1) an unauthorized copy of our VHS, DVD, or audio
programs; (2) access or links to our Video on Demand and/or live
streaming; (3) access to downloaded digital copies of our programs; (4)
any other access to our Web site, programs, copyrighted material, or
intellectual property without express written permission from Annenberg Media.
What can be sold or purchased legally? Original items (NOT COPIES OR
DUPLICATES) that you purchased directly from Annenberg Media or one of our
authorized distributors.
We cannot guarantee the quality of any item(s) you purchase through
online auctions/sales. We are not responsible for any loss you may
have incurred through such auctions/sales. If you wish to purchase any
of our programming, you can do so easily via our online catalog.
If you are aware of any illegal sale or distribution of our programs,
please contact us immediately. We appreciate your diligence in helping
us to make quality professional development material accessible to all.
