 |
Franklin
Wolf, Travel
Agent
STA Travel
-- Cambridge,
MA
|
"I
usually will ask them
[the customer] what they like, generally speaking. Then I just start
narrowing it down by climate. That's usually the easiest way. Do they
want to go where it's rainy? Do they want to go where it's sunny? .
. . I find a lot of first time travelers [say], . . . 'Let's see. I've
got three weeks off and I know there are 15 countries I want to visit.'
And then what I try to do is advise them that Rome wasn't built in a
day. It gets pretty stressful when I have a client who is very demanding,
and what's set in their head is not feasible."
"I just like that person
who's on their first trip, and they're going somewhere and I've been
there. And I can say, 'Oh, well, don't do the main touristy things.'
I like to sort of lead people away from the main stream . . . I like
to uncover hidden gems, if you will. And I like it when they come back
and say, 'It was great. Thanks for the suggestion.'"
Listen to an audio
clip.
 |
"A travel agent
helps you figure out where you want to go -- doesn't tell you where
you should go, but helps you discover where you might want to go,
what you might want to do, and why it would be interesting. Why
it would be exciting. Why it might be fun or joyful."
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