| Video on Demand (VoD) and
- What format are the VoDs in?
The VoDs play in either Windows Media or Flash format. Users of Internet Explorer on Windows will generally see the VoDs in Windows Media format. Users of other browsers on Windows machines, or users on other platforms, will generally see Flash.
- How can I get Windows Media Player or Flash? How do I get help with Windows Media Player or Flash?
You can find the latest version of Windows Media Player at Microsoft's Web site. You'll be shown a list of several versions
of Windows Media Player — and be asked to select one. Simply click
on the version that matches your computer system, and
the download begins automatically. The viewer is free. **NOTE for Windows-7 users: The plugin listed for WindowsVista will work on a Windows 7 machine.For Flash, visit Adobe's site to install. Firefox users on Windows will also need the WMP plugin Mac users will need to downlod the Flip4Mac plugin for use in Firefox or Safari.
sorry, but we cannot offer technical support for Windows
Media Player or Flash. Please seek help, as needed,
from Microsoft's or Adobe's site.
- I'm not receiving picture or sound. Why not?
Every time you receive the stream, there is a brief delay after you connect, during which your system
"buffers" the digital stream from our server before it begins playing.
If the delay is longer than a few seconds, verify the following system requirements are met:
- The latest version of Windows Media Player or Flash is installed on your computer.
- You have a broadband connection to the Internet.
If you have Windows Media Player or Flash and a broadband connection, there's a network problem somewhere between the your computer and our servers. This is referred to as "network congestion," and often occurs in the early evening and at other peak hours. You may experience a faster connection at an off-peak time.
I am hearing sound but not seeing the picture (or seeing just the animated Windows Media icon).
Usually this happens because you do not have a fast enough
connection to the Internet. If you connect to the Internet
through a dial-up modem, you will not be able to view the
video; a broadband connection is required.
How do I view videos on a Microsoft Surface with Internet Explorer 10?
The Microsoft Surface tablet/laptop ships with Windows 8 which has two versions of Internet Explorer 10. You'll want to use Internet Explorer for desktops version to view Flash content. To browse the Web from the desktop: From the Start screen, tap or click "Desktop." Tap or click the Internet Explorer icon on the task bar.
Alternatively, you can add a Web site/domain to Microsoft's whitelist by following the steps in this video.
When I click the VoD icon, the screen just goes back to the top of the page, and nothing else happens. Why?
Why won't my browser accept cookies from your site?
Make certain that your browser is configured to accept cookies from Learner.org. If you have previously rejected cookies from Learner.org, that setting may be stored in your browser's configuration. If you're coming to Learner.org through a "captive" site, e.g. Blackboard.com, you will need to make certain that your browser is configured to accept third party cookies.
Try accessing videos directly by pasting this link into your browser's address bar: http://www.learner.org/resources/browse.html Then select the series you want to view.
If you're using experiencing this problem while using Internet Explorer, try downloading and using Firefox instead.
VOD Closed Captions
Closed captions are available on many of the VODs on this site. If the video you are viewing has closed captions available, you will see an option for turning them on/off at the bottom (Windows Media Player) or top when mousing over the video screen in (Flash) of your media player window. When turning captions on/off, the video rebuffers, and starts from the beginning of the program in Windows Media Player.
How do I get a
broadband connection to the Internet?
A broadband connection means that you have a minimum speed of 256 Kbps from DSL, cable modem, or LAN connection to a T1 line (or greater). You can get these connections by contacting your
ISP ("Internet Service Provider"), your local telephone company, or your local cable provider.
Be sure to specify that you want a "broadband" connection, rather than a "dial-up" connection.
"Dial-up" connections are slower, and do not allow video to be streamed to your computer.
I keep getting a rtmp server not found error.
This may be caused by loss of your Internet connection, or by having incorrect domain name system (DNS) settings. To see what steps you can take to remedy this problem, please view instructions for Mac, Firefox, or Internet Explorer users.
If this does not solve the problem, check if you or
your provider are running a firewall that blocks the rtmp service (port 1935), on which our Flash streaming takes place.
I can watch programs on video
on demand (VoD) for a while and then they stop in
Frequently when a video stops in the middle, it is merely
waiting for more information to come over the
once it does, the video will start again on its own.
stream does not restart in a reasonable amount of time,
try stopping and restarting the video. This causes the stream to
may reset the connection. If you start experiencing a lot of buffering after having watched several videos, it may be that your connectivity provider (ISP) is rate limiting the data sent to your computer. You can contact your ISP for more information.
I registered for a
with plans to take it online, and discovered that I cannot
view the videos (due to lack of broadband
connection or technical
difficulties). I want to show these videos in my classroom, but my school either blocks streaming media, or our Internet connection is too slow. Now what?
- Find out if you can access
the program in an alternate
- Tapes/DVDs may be available for loan from
a local library.
Call us at 1-800-LEARNER to determine if
any of these options is available to you. If not, then
tapes/DVDs are available for
Is there a
way to make the VoD screen larger?
Yes, if you're using Windows Media Player, simply right-click
with your mouse on the video screen, and once the video starts playing, select
"zoom" to enlarge the picture to full screen mode. While viewing a Flash video, click on the small square in the lower right-hand corner of the video screen. If you're using Internet Explorer and can't zoom to full screen, install the latest version of Adobe Flash (ver 18.104.22.168 or higher): http://get.adobe.com/flashplayer/ and then close and restart Internet Explorer.
I want to watch just a certain
part of the video — is there a way to skip
Yes. You can shuttle the position marker in Windows Media and Flash to the
approximate position that you want to view, and press the
play button. The position and nature of this
may vary depending on your version of Windows Media Player or Flash.
Please contact Microsoft or Adobe with
any further questions.
How do I change the connection speed in Windows Media Player?
You may have problems viewing media when your Windows Media Player streaming speed doesn't match the speed of your connection to the Internet. You can remedy that by following the directions at Microsoft's site here.
Tell me more about "Video On Demand" (VoD).
With video on demand (VoD),
you can watch any of our videos at any time. You can also
skip around within a video when watching a VoD. To access video on demand, search
or browse for a series that is of interest to you, and look
for the VoD iconnext
to the individual program titles. Click on the VoD icon to view the video.
There is no video on demand
(VoD) option for the program I want to see. Why not?
Some of our programs have rights restrictions
and will never
be available in a VoD format; others, our brand
may not yet be available. If you are looking for
a new program,
please check back periodically.
Outside of the US and Canada
We do not hold international distribution rights to some videos in our collection, and are therefore prohibited by law from streaming these programs outside the U.S. and Canada. Please refer to the international distributors list for more information on how you may otherwise obtain these resources.
May I download the VoD
for future viewing?
No, VoDs may not be recorded, downloaded, or stored (i.e., you may not
keep VoDs in a format that allows you to play
them back again and again).
May I share the VoDs with my class?
Yes, you may play VoDs within the classroom via a regular computer screen or projection screen.
How much does this service cost?
There is no charge to view videos on Learner.org.